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SGI Maintenance through 2015 | XSi Alternative to Cisco SMARTnet®

Adaptive, Flexible, and Dependable Support

An OEMs’ inability to be flexible and adaptable to the support requirements of their customers is a growing global concern shared by federal, commercial, educational and international IT departments.

XS International, Inc. (XSi) has teamed with Cisco Certified Channel Partners to provide a flexible, time-proven, and adaptable Cisco SMARTnet® support alternative within its XSi SmartSourcing™ support portfolio. The XSi SmartSourcing™ portfolio provides customers investment protection and flexibilities, lower costs, cross-technology certified engineers for a full range of new and legacy products and services.

Features of XSi Alternative to Cisco SMARTnet®

  • Cost effective
  • Extends life and ROI of Cisco products
  • Advance Cisco replacement parts
  • Direct IOS updates and upgrades*
  • Hardware and IOS support beyond EOS
  • Global Cisco certified TAC locations
  • Global remote and onsite support offerings
  • Financial, contract flexibilites

    *All software updates, upgrades and applicable licenses provided by Cisco directly to customer.

  Cisco SMARTnet®
(remote)		 XSI SmartSourcingTM
(remote)		 Cisco SMARTnet®
(onsite)		 XSI SmartSourcingTM
(onsite)
Global Assistance Centers (TAC) Telephone Hotline Unlimited Unlimited Unlimited Unlimited
Certified Cisco Engineer and Cisco.com Support Full Access Full Access Full Access Full Access
Software Updates & Enhancements OS OS OS OS
Software Upgrades OS OS OS OS
Hardware Support
(Without Engineer)		 Parts Replacement NBD, 4 hour, 5-7 days a week or 2 hours 7 days a week Parts Replacement NBD, 4 hour, 5-7 days a week or 2 hours 7 days a week N/A N/A
Hardware Support
(Engineer Onsite)		 N/A N/A Parts Replacement NBD, 4 hour, 5-7 days a week or 2 hours 7 days a week Parts Replacement NBD, 4 hour, 5-7 days a week or 2 hours 7 days a week
Equipment Covered ALL ALL ALL ALL
Hardware and IOS Support Beyond EOS NO YES NO YES
SMART Call Home YES NO YES NO
Payment & Contract Financial Flexibility Only 1 Year contracts and Payment in Advance Monthly, Quarterly, Semi Annual, Annual Payments and 1 Year co-terminus and Multiple Year contracts Only 1 Year contracts and Payment in Advance Monthly, Quarterly, Semi Annual, Annual Payments and 1 Year co-terminus and Multiple Year contracts


Proprietary operating systems do not mean you must have proprietary support.

Our certified Linux/UNIX technicians can significantly reduce your IT costs by providing software support levels rivaling those of the manufacturer. XS Maintenance & Support provides a high level of service, while keeping you well within your license agreements.

Learn how to really save on software support costs, contact us today.

XS Software Support RedHat SuSe IRIX Solaris HP-UX AIX
OS Support/Troubleshooting
Administrative Support
Help Desk
License Management

 
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