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X-partySM Maintenance & Support
plans vary based on the equipment, availability requirements and facility
location. We have plans to accommodate any budget requirements. If you
need technicians with government security clearances, we can provide those
upon request.
Our support offerings include:
Get on-hand support for mission-critical systems to keep them continuously
running. Our ImmediateCare program gives you the ability to diagnose and
fix problems right away, backed by 7 x 24 x 365 technical support and
on-site emergency service.
Four-hour target response time from the time of dispatch for onsite help
from a trained service professional Monday-Friday between 8:00 a.m. and
5:00 p.m. local time, excluding nationally recognized holidays.
Onsite help from a trained service professional Monday through Friday,
8:00 a.m. to 5:00 p.m. local time, excluding nationally recognized holidays.
If you have the technical expertise in house to handle maintenance issues,
you can contract with us to supply parts and components. Click
here to find out more about PartsCare.
Telephone support may be purchased in 5, 10 or 50-hour increments, on
two different plans:
- If you need 24-hour technical support for critical systems, our international
offices provide 7 x 24 x 365 telephone support worldwide.
- For less critical support, our Technical Phone Support Center provides
assistance during the business hours of Monday through Friday, 9:00
a.m. to 6:00 p.m. Eastern Time (U.S.), excluding nationally recognized
U.S. holidays.
Contact us to see which maintenance plan best fits your organization.
Contact us to see which maintenance
plan best fits your organization.
| X-PartySM
Maintenance & Support Features |
ImmediateCare |
CompleteCare
Plus |
CompleteCare |
PartsCare |
TelephoneCare |
| KnowledgeCare Technical Knowledge Base
|
 |
(optional) |
(optional) |
(optional) |
(optional) |
| On-site technical support |
|
|
|
N/A |
N/A |
| On-site Response Time |
Less than 24 Hours |
4 Hours |
Next day |
N/A |
N/A |
| Telephone technical support |
|
|
|
|
|
| Help Desk |
|
|
|
|
|
| On-site Spares (PartsCare) |
|
(optional) |
(optional) |
|
(optional) |
| Post-incident reports |
|
|
|
|
|
| Site activity logs |
|
|
|
|
|
| On-site account reviews |
Monthly |
Semi-annual |
Yearly |
N/A |
Yearly |
| Coverage hours |
7 x 24 x 365 |
8am-5pm,
M-F |
5 x 24 |
Varies |
7 x 24 x 365
or
9am-6pm ET,
M-F |
| Telephone Technical Support coverage |
7 x 24 x 365 |
9am-6pm ET,
M-F |
9am-6pm ET,
M-F |
Varies |
7 x 24 x 365
or
9am-6pm ET,
M-F |
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